Digital technologies and online services are revolutionising the way we live, and we’re expected to do more online than ever before.

As more services move online and offer users the essential information they need digitally, there is an enormous risk of leaving some of the population behind - including the older population and those with literacy, language, and cognitive challenges.

Knowing how to present and offer digital information clearly empowers users and customers to navigate the online services that are increasingly becoming the norm.

In this short guide, we offer some easy-to-implement guidance for organisations to streamline their digital content into accessible, inclusive formats to benefit every online visitor.