Do you have a flair for creating unforgettable experiences and making people smile? Do you thrive in a lively, ever-changing environment where no two days are the same? If you’re ready to lead a team in a beautiful, historic theatre, we want you as our next Audience Experience Manager!

The Audience Experience Manager (AEM) will be responsible for ensuring the exceptional delivery of all audience services at our Grade II listed theatre. The role involves overseeing the smooth and efficient day-to-day operations of Front of House, Bar, Coffee Bar and Box Office, as well as identifying and implementing strategies to maintain and enhance the Front of House experience.

The AEM will lead and develop a team of over one hundred volunteers who perform the roles of Front of Managers, bar and coffee bar staff, ushers and Box Office assistants. They will guide the team in maintaining a safe, warm, friendly, and vibrant environment for audiences, visitors, and staff. The AEM will play a crucial role in upholding excellent customer service for all theatre patrons, visiting companies, and artists. In collaboration with the Marketing Manager, the AEM will contribute to audience development initiatives and projects.